An Introduction to Papirfly

Empowering brands to articulate their stories is at the heart of what we do.

Papirfly is a European SaaS leader in Digital Asset Management and On-brand Content Creation, serving over 1 million users across more than 1,500 of the world’s most recognised brands. Our modular suite of solutions enables companies to showcase brand assets to all stakeholders, manage and create on-brand content without design experience, and maintain a fully consistent brand identity across the organisation and all customer channels.

As part of Papirfly Group, we’re shaping the future of marketing technology through innovation and expertise. With over 350 team members across eight countries, we deliver solutions that meet the real-world challenges of our customers, from simplifying content creation to seamlessly managing digital assets. Combining the strengths of Papirfly, Brandpad, Keepeek, and Adgistics, we empower businesses to drive scalable growth and foster trust and loyalty among employees and customers.

Fun fact: Papirfly is the Norwegian word for ‘paper plane’ reflecting our Nordic roots. Today, as a global company, we pronounce it ‘paper fly’.

Visit www.papirfly.com for more information.

Job Overview

The Head of Account Management is responsible for leading the account management function, ensuring the delivery of revenue growth through strategic account development and excellent service aligning customer’s business requirements to outcomes from the Papirfly solution set.
This role combines leadership, strategy, and hands-on client engagement to strengthen long-term partnerships working and collaborating with key customer stakeholders as well as Internal teams to ensure the delivery & measurable results for customers.

Key Responsibilities

•  Develop and execute the overall account management strategy in line with business objectives to increase revenue and engagement
• Lead, mentor, and develop a team of Account Managers working closely in collaboration with the Customer Success Management team.
• Define KPIs and performance metrics as well as account plan and execution playbooks for the account management team.
• Ensure the maximisation of expansion potential and revenue opportunity creation through mutual planning and customer adoption aligned to CSM success plans in situ with customers
• Collaborate with Sales, Marketing, Product, and Customer Services to ensure a unified client experience.
• Own revenue targets for existing client portfolios through delivery of strategic upsell and cross-sell within target customer base accounts.
• Support contract negotiations, renewals, and pricing strategies.
• Develop accurate forecasts and reporting on account performance.
• Ensure efficient resource allocation across accounts for profitability and service quality.

Knowledge and Experience Required  

• 8+ years of experience in account management, client services, or related roles.
• At least 3 years in a senior leadership or head-of-function position.
• Proven track record of managing high-value client relationships and driving revenue growth both from a personal and team perspective
• Strong commercial acumen with experience in contract management and negotiation.
• Excellent leadership and team development skills.
• Exceptional communication, presentation, and stakeholder management abilities.

Our values

Growth Mindset

Our abilities and the outcomes we deliver can grow by accepting new challenges, being persistent, continuously learning and receiving feedback.

Leadership

We are empowered to lead. We take action and motivate others around us.

Ownership

We take pride in our dedication and commitment to our roles and responsibilities, ensuring we complete our tasks efficiently and responsively.

Openness

We embrace transparency and openness, sharing key information and valuing each other's ideas.

Collaboration

Together, we combine different skills and perspectives to achieve shared goals with respect and teamwork.